Calling Your Doctor or Nurse

During Office Hours:

All telephone calls to our offices are returned as soon as our schedule permits. If you have a question or concern, we encourage you to contact your physician or nurse during office hours.
If you are calling because you have a medical emergency, please inform the receptionist, in which case your call will receive the highest priority. When calling, please tell the receptionist the nature of your call so that we can appropriately direct your call to the member of our staff best suited to meet your needs. Please call as early in the day as possible when requesting appointments or medical advice.

After Office Hours:

If you have an emergency after hours, call our office number. Our answering service will take a message and contact a physician, who will return your call as soon as possible.
When you call after office hours, please have the following information ready:

• Your name
• Your doctor's name
• Telephone number where you can be reached
• Your diagnosis
• Your chemotherapy medication(s)
• When you last had chemotherapy
• Your blood count card
• What your concern or problem is
• Name and phone number of your pharmacy

If your physician is not available, one of the other NHOH physicians will return your call. If you do not get a call back within 30 minutes, please call again.

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